In the ecommerce world today, online reputation management is a critical aspect. The importance of transparency, fostering positive customer relationships, and providing genuine content cannot be overstated. Every part of your digital footprint, from seller ratings and product reviews to interactions on social media and online chats, contributes to your overall reputation. Therefore, it's vital to monitor and manage these channels diligently to safeguard your online reputation.

Without effective online reputation management, you risk losing potential customers at the very beginning of your conversion funnel - the acquisition stage, which could significantly affect your profitability.

Tronik specialises in assisting with your online reputation management needs. We set up alerts, keep an eye on your social media activity, and provide guidance on addressing negative reviews. It's worth noting that not all negative reviews are detrimental. Studies indicate that a handful of negative feedback can even boost conversion. However, a surge in negative reviews warrants immediate action.